Frequently asked questions
Industry courier questions, answered
The questions businesses ask most when they book industry courier services for their sector. Questions about a single service, such as cut-off times, are answered on that service page.
What is an industry courier service?
An industry courier service is dedicated business delivery matched to the goods, deadlines and site rules of a particular sector. With Flextro, one vehicle is assigned to your consignment and drives it direct from collection to destination, without a parcel sorting hub, and the service, vehicle and handover are chosen around what your industry actually moves.
Which industries does Flextro provide courier services for?
Flextro provides courier services for manufacturing and engineering, automotive, construction and trades, legal and professional services, healthcare and medical, property and housing, retail and eCommerce, wholesale and distribution, technology and IT, events and exhibitions, print and media, and education and the public sector. Organisations Flextro has delivered for include the NHS, Law Lane Solicitors, L’OCCITANE UK, Eldon Housing, UK IT Services and Scott Cables.
My industry is not listed. Can you still help?
Usually, yes. The sectors on this page are the ones we hear from most, not a limit. Describe what is moving, where it is going, when it has to arrive and any handling or access requirements, and the booking team will confirm whether the job can be accepted, which service fits and the fixed price.
Can you deliver to construction sites with restricted access?
Yes. Give the site address, gate or booking-in times, the site contact and any vehicle height, weight or PPE restrictions when you request a quote. The vehicle is chosen to suit the access, and the driver arrives with those details already known rather than finding out at the gate.
Can Flextro carry medical and healthcare items?
Flextro carries medical equipment, clinical supplies and time-critical items between healthcare sites. Because some medical goods carry packaging, temperature or regulatory requirements, the exact consignment and its handling are confirmed before a booking is accepted. The medical courier page covers healthcare work in more detail.
How are confidential legal documents handled?
Legal documents are collected by a dedicated courier and taken direct to the named recipient, without passing through a sorting hub or being loaded with anyone else’s goods. The handover is recorded with proof of delivery, and any reception, security or signature instruction is agreed before collection.
How much does an industry courier cost?
Every job is priced on the distance, the vehicle the load needs, how quickly it has to move and any waiting, handling or access time at either end. The sector itself does not add a premium. You receive a fixed price before you confirm, and it does not change afterwards unless you change the job.
Do you cover the whole of the UK?
Yes. Flextro collects and delivers across England, Scotland, Wales and Northern Ireland, including city centres, industrial estates, construction sites and rural addresses. The booking line is open 24 hours a day, seven days a week, bank holidays included.