Online order delivery
Customer orders, replacements and exchanges collected from your warehouse and delivered on your promise.
Explore eCommerce Delivery →Retail Courier
Retail Courier Services UK.
Stock on the shelf, orders at the door.
Flextro provides retail courier services for UK shops, retail chains, brands and online retailers. Store replenishment, urgent customer orders, returns and stock transfers are collected by a vehicle of their own and taken straight to the store, warehouse or customer that needs them.
- Same day store replenishment
- Urgent customer orders delivered today
- Store-to-store stock transfers
- Multi-drop rounds for several stores
- Proof of delivery at every stop
- Fixed price agreed before you book
Dedicated vehicles
Direct point-to-point
UK-wide collection
Proof of delivery
Scheduled store runs
Goods-in-transit insurance
A selection of our clients
Businesses and organisations we’ve delivered for
Real delivery work for organisations across healthcare, housing, legal, IT, retail, professional services and other UK sectors.
NHS 
L’OCCITANE UK 
UK IT Services 
Ashfield Group 
Eldon Housing 
Law Lane Solicitors 
MGF Services Ltd 
Scott Cables
Retail courier at a glance
What is a retail courier?
A retail courier is a dedicated delivery service for stock, orders and returns moving between warehouses, stores and customers. Flextro collects the consignment and takes it directly to the destination, on one vehicle, with no parcel depot in between.
The work is usually one of two kinds. Urgent deliveries, such as a best-seller running out in store or a customer order that has to arrive today. And planned movements, such as replenishment rounds, store transfers and returns collections, which run to a schedule.
The difference from a parcel network is control over the promise. A customer order or a store delivery arrives at the time you were quoted, not within a carrier’s window, and several stores can be served on one planned route.
Courier options for retail
Retail courier services for stores and online retailers
Most retail delivery falls into six patterns, from an order that must reach a customer today to the same replenishment round every morning. Each one runs on a vehicle dedicated to your job.
Selling online? The eCommerce delivery page covers orders, returns and replacements in more detail.
Store and customer deliveries
A best-seller for a store or an order for a customer collected and delivered the same day.
Explore Same Day Courier →Store replenishment rounds
Stock for several stores or customers on one planned route, with proof of delivery at every stop.
Explore Multi-Drop Courier →Scheduled store runs
Regular deliveries from warehouse to stores on an agreed route, day and time window.
Explore Scheduled & Contract Runs →Store transfers and returns
Stock transfers, returns and surplus collected at an agreed time and delivered the next day for less.
Explore Next Day Courier →Furniture and bulky items
Furniture, appliances and bulky orders delivered into the customer’s home by two people.
Explore Two Man Delivery →What retailers send
What does a retail courier carry?
Anything a retailer needs moved that fits a van, from a single customer order to a full store delivery. These are the consignments shops, brands and online retailers ask us to move most often.
Store stock and replenishment
Cartons and cages of stock from warehouse to store.
Customer orders
Urgent orders, replacements and exchanges delivered to the customer.
Returns and transfers
Returns to warehouse and stock transfers between stores.
Display and point-of-sale
Window displays, fixtures and point-of-sale for launches and promotions.
Hanging and boxed garments
Fashion stock on rails or in boxes, kept upright and unfolded.
Furniture and bulky items
Furniture and bulky orders delivered into the customer’s home.
Selling online? See eCommerce delivery for orders, returns and replacements.
Before the vehicle leaves
What we confirm before a retail job starts
A delivery that arrives after the store has opened, or an order left without proof, costs as much as a late one. These six details are agreed before collection.
You do not need all six to call. Give us what you know and we will ask for the rest.
What is moving
Cartons, rails, cages or pallets, with quantity, size and weight.
Where it is now
Your warehouse, a supplier, a store or a fulfilment partner, and the contact releasing it.
Where it needs to be
The store, stockroom or customer address, with any rear entrance or loading bay.
When it must arrive
Before opening, a customer slot or a launch time, so the job is planned backwards from that.
How it must travel
Hanging garments, fragile displays, upright items, or two people for bulky orders.
How it is recorded
Order or store references on the booking, and proof of delivery at every stop.
When stock or an order is urgent
How does a retail courier work?
In four steps. You tell us the stock and the destination; Flextro assigns a vehicle and fixes the price; the driver collects from the warehouse, supplier or store; and it is delivered direct with proof of delivery. The booking line is open 24 hours a day.
Flextro works to a 60-minute collection target in most areas. Call 020 4576 3438 when a store or customer is waiting.
Tell us the stock and destination
What is moving, where it is, where it needs to be and by when.
Vehicle and price confirmed
A vehicle matched to the load is assigned and a fixed price agreed before the booking is accepted.
Direct collection
The driver collects from the warehouse, supplier or store using your order reference.
To the store or customer
One journey to the store or customer, updates on the way and proof of delivery on handover.
Nationwide retail coverage
Where does Flextro deliver for retailers?
Across the whole UK. Flextro collects from warehouses, suppliers and stores and delivers to high streets, shopping centres, retail parks and customers in England, Scotland, Wales and Northern Ireland.
Stock does not stop at a regional boundary. A transfer from a store in London can go straight to a store in Manchester, or orders from a warehouse in Milton Keynes to customers across the South East, on the same vehicle from collection to delivery.
Type a town or city to open its local coverage page, or start a quote for any UK collection and delivery postcode.
Vehicle matching
Which vehicle does a retail delivery need?
It depends on the stock. A few orders fit a small van, a store delivery needs an SWB or LWB, and a multi-store round or furniture needs a Luton. Give the carton count, size and stops and the vehicle is matched for you.
Small Van
1.3 × 1.2 × 1.0 m
- 400 kg max
- 1 pallet
Urgent customer orders and small parcels.
SWB Van
2.1 × 1.2 × 1.4 m
- 800 kg max
- 2 pallets
Store top-ups and small multi-drop rounds.
LWB Van
3.3 × 2.0 × 1.7 m
- 1,200 kg max
- 3 pallets
Store deliveries and larger multi-drop rounds.
XLWB Van
4.2 × 1.2 × 1.75 m
- 1,000 kg max
- 4 pallets
Hanging stock, display fixtures and long items.
Luton Van
4.2 × 2.0 × 2.1 m
- 1,000 kg max
- 6 pallets
Multi-store rounds, pallets and furniture.
Not sure which vehicle you need?
Tell us the stock, the stops and any bulky items. We will match the vehicle and confirm it with the price.
Help me choose a vehicleAn estimated weight or size is enough to start the quote.
Customer proof
What customers say about Flextro
Real reviews from UK businesses that use Flextro for urgent, planned and repeat deliveries.
- Deliveries completed
- 10,000+
- Customers served
- 8,759+
- On-time record
- 100%
For retailers and brands
One courier account for retail businesses
If stock moves between your warehouse, stores and customers every week, a Flextro business account replaces booking each job with agreed rates, scheduled rounds and one monthly invoice. An urgent order still gets its own vehicle, on the same account.
Stores, delivery windows, loading bays and contacts are kept on file. When a store runs short, the booking team already knows where the stock is going, so briefing an urgent job takes a sentence.
Several stops on one route? See multi-drop courier.
Retail courier pricing
How much does a retail courier cost?
A retail courier is priced on three things: how quickly the stock has to arrive, the vehicle the load needs, and the route including the number of stops. There is no rate card, because one urgent order and a ten-store round are different jobs.
Your price is fixed before the booking is accepted. No percentage of the stock’s value, and no surcharges added afterwards.
Response time
How quickly the stock must arrive.
- Same day for a store or customer
- Next day or scheduled rounds
- Evening, weekend or bank holiday work
Replenishment booked ahead costs less than the same stock raised as urgent.
Vehicle and load
The smallest vehicle that carries the load.
- Cartons, cages or pallets
- Hanging garments or bulky items
- Two-person handling for furniture
The load is used to size the vehicle, not to price the goods.
Route and stops
The journey and the number of drops.
- Collection-to-store mileage
- Number of stores or customers
- Loading bay and delivery-window time
Regular store rounds are priced once and invoiced monthly on an account.
Retail courier FAQs
Questions retailers ask before booking
Straight answers for store managers, eCommerce teams, merchandisers and anyone arranging a retail delivery.
What is a retail courier?
A retail courier is a dedicated delivery service for stock, orders and returns moving between warehouses, stores and customers. Flextro collects the consignment and takes it directly to the destination, on one vehicle, with no parcel depot in between.
Can you deliver to stores before opening?
Yes. Give the store’s delivery window, rear entrance or loading bay and contact when you book, and the job is planned to arrive before opening.
Can you deliver urgent customer orders the same day?
Yes. An urgent order can be collected from your warehouse or store and delivered to the customer the same day, with proof of delivery on handover.
Can you deliver to several stores on one route?
Yes. Stock for several stores or customers can go on one planned multi-drop route, with proof of delivery at every stop.
Do you collect returns?
Yes. Returns and stock transfers can be collected from stores or customers and delivered to your warehouse, as one-off jobs or on a schedule.
Can you help at peak times?
Yes. Extra capacity can be arranged ahead of launches, sales and Christmas, particularly on a business account where volumes are known in advance.
Do you deliver furniture into customers’ homes?
Yes. Furniture and bulky orders can be delivered into the home by a two-person team where access allows.
How much does a retail courier cost?
Each job is priced on how quickly it has to arrive, the vehicle the load needs and the route, including the number of stops. You receive a fixed price before you confirm, and it does not change afterwards unless the job changes.
Do you cover the whole of the UK?
Yes. Flextro collects and delivers across England, Scotland, Wales and Northern Ireland, and a single job can cross the country on the same vehicle.
Related industries
Other industries Flextro delivers for
Retail connects with other sectors. These are the ones most often found at the other end of a retail delivery.
Wholesale courier
Trade orders, pallets and overflow capacity when volume outruns your own vans.
Explore Wholesale & distribution →Events courier
Stands, AV equipment and signage delivered to a venue build schedule.
Explore Events & exhibitions →Print courier
Print runs, proofs, samples and point-of-sale against launch and presentation dates.
Explore Print, marketing & media →Store waiting or planning ahead
Book a retail courier. Get your price.
Send the collection postcode, the store or customer, what is moving and when it must arrive. We will assign the vehicle and fix the price before anything moves.