Keys and completion documents
Keys and signed documents delivered on completion or exchange day to the named buyer, seller or agent.
Explore Urgent Document Courier →Estate Agents & Property Courier
Property and Housing Courier UK.
Keys, paperwork and repairs, moved today.
Flextro provides property courier services for UK estate and letting agents, landlords, housing associations, managing agents and maintenance contractors. Keys, tenancy and completion paperwork, replacement appliances and repair materials are collected by a vehicle of their own and taken straight to the office, property or tenant that needs them.
- Same day keys and paperwork between offices
- Completion and tenancy documents to a named recipient
- Appliances and repair materials to properties
- Two-person delivery for heavy appliances
- Proof of delivery with time and recipient
- Fixed price agreed before you book
Dedicated vehicles
Direct point-to-point
UK-wide collection
Proof of delivery
Scheduled office runs
Goods-in-transit insurance
A selection of our clients
Businesses and organisations we’ve delivered for
Real delivery work for organisations across healthcare, housing, legal, IT, retail, professional services and other UK sectors.
NHS 
L’OCCITANE UK 
UK IT Services 
Ashfield Group 
Eldon Housing 
Law Lane Solicitors 
MGF Services Ltd 
Scott Cables
Property courier at a glance
What is a property courier?
A property courier is a dedicated delivery service for the keys, documents, appliances and materials that estate agents, landlords and housing providers move between offices, properties and tenants. Flextro collects the item and takes it directly to the recipient, on one vehicle, with no parcel depot in between.
The work is usually one of two kinds. Urgent handovers, such as keys for a completion, signed documents for an exchange or a part a repair cannot start without. And planned movements, such as runs between branches, appliance deliveries and materials for void works.
The difference from post or a parcel network is the handover. Keys and signed documents go only to the agreed person, with the time and name recorded, and appliances can be delivered by two people into the property.
Courier options for property
Property courier services for agents, landlords and housing
Most property delivery falls into six patterns, from keys that must reach a buyer today to the same run between branches every afternoon. Each one runs on a vehicle dedicated to your job.
Not sure which fits? Describe the item and the handover, and Flextro will match the service and confirm the price before you commit.
Keys, paperwork and parts
Keys, paperwork and parts collected and delivered on the same day between offices, properties and tenants.
Explore Same Day Courier →Two-person appliance delivery
Cookers, fridges and washing machines delivered and positioned in the property by two people.
Explore Two Man Delivery →Scheduled branch runs
Regular movements between branches, head office and storage on an agreed route and time.
Explore Scheduled & Contract Runs →Void and maintenance rounds
Materials and parts for several properties or void works on one planned route.
Explore Multi-Drop Courier →Parts for repairs that cannot wait
Parts and materials for emergency repairs that cannot wait for the next working day.
Explore Emergency Courier →What property teams send
What does a property courier carry?
Anything that has to move between offices, properties and tenants, from a single set of keys to a van load of appliances. These are the items agents, landlords and housing providers ask us to move most often.
Keys and fobs
Property keys, fobs and access cards handed to a named recipient.
Tenancy and completion paperwork
Signed agreements, completion packs and inventories on deadline.
Appliances
Cookers, fridges, washers and boilers delivered into the property.
Repair parts and materials
Parts, fittings and materials for repairs and void works.
Furniture and furnishings
Furniture and furnishings for furnished lets and show homes.
Signage and marketing
For sale and to let boards, brochures and show home materials.
Keys and signed documents? These are handed only to the agreed recipient, with the time and name recorded. Tell us about any ID check or access requirement when you book.
Before the vehicle leaves
What we confirm before a property job starts
Keys handed to the wrong person, or an appliance that will not fit up the stairs, cost more than a late delivery. These six details are agreed before collection.
You do not need all six to call. Give us what you know and we will ask for the rest.
What is moving
Keys, documents, an appliance or materials, and whether anything is sealed, bulky or fragile.
Where it is now
A branch, head office, supplier, solicitor or property, and the person releasing it.
Who must receive it
The named buyer, tenant, agent or contractor, and what happens if they are not there.
When it must arrive
Completion time, tenant access window or contractor start time, planned backwards from that.
Getting into the property
Parking, stairs, lifts and door widths for appliances, and any key safe or concierge.
How it is recorded
Your property or job reference on the booking, and proof of delivery with time and name.
When a handover is due
How does a property courier work?
In four steps. You tell us the item, the recipient and the time; Flextro assigns a vehicle and fixes the price; the driver collects from the branch, supplier or solicitor; and it is handed to the named recipient with proof of delivery. The booking line is open 24 hours a day.
Flextro works to a 60-minute collection target in most areas. Call 020 4576 3438 when a completion is waiting.
Tell us the item and recipient
What is moving, where it is, who must receive it and when.
Vehicle and price confirmed
A vehicle matched to the item is assigned and a fixed price agreed before the booking is accepted.
Direct collection
The driver collects from the branch, supplier or solicitor using your property reference.
Handed over
One journey to the recipient or property, with the time and name recorded as proof of delivery.
Nationwide property coverage
Where does Flextro deliver for property and housing?
Across the whole UK. Flextro collects from and delivers to estate and letting agents, housing providers, managed blocks, developments and tenants in England, Scotland, Wales and Northern Ireland.
A handover does not stop at a regional boundary. Keys from a branch in Croydon can go straight to a buyer in Brighton, or an appliance from a supplier in Birmingham to a tenant in Coventry, on the same vehicle from collection to delivery.
Type a town or city to open its local coverage page, or start a quote for any UK collection and delivery postcode.
Vehicle matching
Which vehicle does a property delivery need?
It depends on the item. Keys and paperwork fit a small van, a single appliance needs an SWB or LWB, and several appliances or furniture need a Luton. Give the items and any access details and the vehicle is matched for you.
Small Van
1.3 × 1.2 × 1.0 m
- 400 kg max
- 1 pallet
Keys, fobs and property paperwork.
SWB Van
2.1 × 1.2 × 1.4 m
- 800 kg max
- 2 pallets
A single appliance or boxed repair parts.
LWB Van
3.3 × 2.0 × 1.7 m
- 1,200 kg max
- 3 pallets
Appliances, furniture and repair materials.
XLWB Van
4.2 × 1.2 × 1.75 m
- 1,000 kg max
- 4 pallets
Long items such as worktops, boards and pipe.
Luton Van
4.2 × 2.0 × 2.1 m
- 1,000 kg max
- 6 pallets
Several appliances or furnished-let furniture.
Not sure which vehicle you need?
Describe the items and the property access. We will match the vehicle and team and confirm them with the price.
Help me choose a vehicleAn estimated weight or size is enough to start the quote.
Customer proof
What customers say about Flextro
Real reviews from UK businesses that use Flextro for urgent, planned and repeat deliveries.
- Deliveries completed
- 10,000+
- Customers served
- 8,759+
- On-time record
- 100%
For agents and housing providers
One courier account for property businesses
If keys, paperwork and materials move between your branches and properties every week, a Flextro business account replaces booking each job with agreed rates, scheduled runs and one monthly invoice. An urgent completion still gets its own vehicle, on the same account.
Branches, regular recipients, properties and access details are kept on file. When a completion is due, the booking team already knows where the keys are going, so briefing an urgent job takes a sentence.
Moving heavy appliances often? See two man delivery.
Property courier pricing
How much does a property courier cost?
A property courier is priced on three things: how quickly the item has to arrive, the vehicle and handling it needs, and the route including time at the property. There is no rate card, because a set of keys across town and an appliance delivered by two people are different jobs.
Your price is fixed before the booking is accepted, including any known waiting or access time.
Response time
How quickly the item must arrive.
- Same day for a completion or repair
- Scheduled branch runs
- Evening, weekend or bank holiday work
Branch runs booked ahead cost less than the same movement raised as urgent.
Vehicle and handling
The vehicle and people the item needs.
- Keys and documents in a small van
- Appliances and furniture in a larger van
- Two-person handling into the property
The item is used to size the vehicle and team, not to price the goods.
Route and property time
The journey and the time at each end.
- Collection-to-property mileage
- Parking, stairs and access time
- Multi-property rounds and return legs
Regular branch and void-works runs are priced once and invoiced monthly on an account.
Property courier FAQs
Questions property teams ask before booking
Straight answers for agents, landlords, housing officers, maintenance teams and anyone arranging a property delivery.
What is a property courier?
A property courier is a dedicated delivery service for the keys, documents, appliances and materials that agents, landlords and housing providers move between offices, properties and tenants. Flextro collects the item and takes it directly to the recipient, on one vehicle, with no parcel depot in between.
Can you deliver keys on completion day?
Yes. Keys can be collected from a branch or solicitor and delivered on completion day to the named buyer, agent or solicitor, with the handover recorded.
Can keys be handed only to a named person?
Yes. Keys and signed documents are handed only to the agreed recipient, with the time and name recorded as proof of delivery. Tell us about any ID check when you book.
Do you deliver appliances into the property?
Yes. A two-person team can carry an appliance into the property and position it where access allows. Share the item, floor level and any stairs or lift so the right team is assigned.
Can you support void works and repairs?
Yes. Parts and materials can be delivered to one or several properties on a planned route, and urgent repair parts can be collected and delivered the same day.
Can you set up regular runs between branches?
Yes. Regular movements between branches, head office and storage can be set up as a scheduled contract run and invoiced monthly on a business account.
Can you deliver to managed blocks with a concierge?
Yes. Give the block, the concierge or reception arrangements and the named recipient when you book, and the handover is made as agreed, with the time and name recorded.
How much does a property courier cost?
Each job is priced on how quickly it has to arrive, the vehicle and handling needed, and the route including time at the property. You receive a fixed price before you confirm, and it does not change afterwards unless the job changes.
Do you cover the whole of the UK?
Yes. Flextro collects and delivers across England, Scotland, Wales and Northern Ireland, from city branches to rural properties.
Related industries
Other industries Flextro delivers for
Property work connects with other sectors. These are the ones most often found at the other end of a property delivery.
Legal courier
Court bundles, contracts and signed originals delivered direct to a named recipient.
Explore Legal & professional →Construction courier
Tools, fixings, materials and plant to sites where an idle crew costs more than the delivery.
Explore Construction & trades →Retail courier
Store stock, urgent customer orders and returns between warehouse, store and customer.
Explore Retail & eCommerce →Completion today or planning ahead
Book a property courier. Get your price.
Send the collection address, the recipient or property, what is moving and when it must arrive. We will assign the vehicle and fix the price before anything moves, day or night.