Terms & Conditions

Customer Terms & Conditions Of Carriage 2025

Flextro Ltd
Flextro Ltd, Southbridge Place, CR0 4HA

1. Introduction

Flextro Ltd (“the Carrier”) operates as a transportation service provider, offering carriage of goods under the terms outlined below. These terms govern the contractual relationship between the Carrier and its customers. No employee or representative of the Carrier has the authority to modify these conditions unless expressly authorized in writing. If any provision within these terms conflicts with applicable laws, that provision will be deemed void only to the extent necessary, without affecting the remainder of the agreement.

2. Definitions

Customer: The individual, firm, or company contracting with the Carrier for transportation services.
Contract: The agreement between the Customer and the Carrier for the transportation of goods.
Consignee: The recipient designated by the Customer to receive the goods.
Consignment: The goods being transported, whether a single item, multiple packages, or bulk shipments.
Dangerous Goods: Items classified as hazardous under relevant transportation regulations, including but not limited to explosives, radioactive materials, and other hazardous substances.
Delivery Address: The location where the goods are to be delivered as specified at the time of booking.
Demurrage: Fees incurred due to delays caused by the Customer in loading, unloading, or holding up Carrier vehicles or equipment.
Force Majeure: Events beyond the Carrier’s reasonable control that prevent the fulfillment of contractual obligations, such as natural disasters, war, or government-imposed restrictions.

3. Application of Terms

These terms apply to all services provided by the Carrier and take precedence over any conflicting terms presented by the Customer.
Acceptance of a quotation or placement of an order signifies agreement to these terms.
No modifications or additional terms from the Customer shall override these conditions unless expressly agreed upon in writing.

4. Booking and Service Initiation

Bookings may be placed via phone or email.
Quotes provided are valid for seven days unless otherwise specified.
The Carrier reserves the right to refuse any booking at its discretion.
Services commence upon the Carrier’s acceptance of the Customer’s request and continue until delivery is completed or the contract is terminated.

5. Subcontracting

The Carrier reserves the right to subcontract all or part of the delivery process.
Any subcontractor engaged by the Carrier is bound by these terms.
When transportation involves multiple carriers, liability remains limited to the scope outlined in these conditions.

6. Transportation of Dangerous Goods

The Carrier is not obligated to transport hazardous materials.
The Customer must disclose any hazardous, restricted, or prohibited goods before transportation.
Failure to declare hazardous goods may result in penalties, disposal fees, or legal action.
The Carrier retains the right to refuse or dispose of any goods deemed unsafe for transport.

7. Delivery Process

Customers must ensure goods are properly packaged and safe for transportation.
Estimated delivery times are provided for guidance and are not guaranteed.
Delivery is deemed complete when the goods are offloaded at the specified address, and proof of delivery is obtained.
Any additional handling requirements must be communicated in advance.

8. Loading and Unloading

The Customer is responsible for providing necessary equipment and labor for loading and unloading unless otherwise agreed.
The Carrier is not liable for damages resulting from inadequate loading or unloading conditions provided by the Customer.
If delays occur due to the Customer’s failure to facilitate proper loading or unloading, additional fees may apply.

9. Customer Responsibilities

The Customer guarantees that their shipment does not violate any legal restrictions.
The Customer must provide accurate shipment details, including weight, dimensions, and hazardous classifications where applicable.
Any delays or additional costs arising due to incorrect information or non-compliance with regulations will be borne by the Customer.

10. Payment Terms

Charges are payable in full within 30 days of invoicing unless otherwise agreed.
Late payments may incur interest charges and legal fees as applicable under commercial debt regulations.
Additional fees may be charged for waiting times, failed deliveries, storage, or cancellations made less than an hour before the scheduled collection.

11. Cancellations

Orders canceled more than 24 hours before collection will receive a full refund.
Cancellations within 24 hours may incur a charge if costs have already been incurred.
If the Consignment has already been collected or dispatched, no refunds will be issued.

12. Liability and Claims

The Carrier is only liable for loss or damage resulting from proven negligence.
Liability is limited to the lesser of:
- The actual value of lost or damaged goods,
- The cost of repair,
- A fixed amount per kilogram based on industry-standard rates.
The Carrier is not responsible for indirect or consequential losses such as business interruptions or loss of profits.
Claims for loss or damage must be reported within seven days of delivery and formally submitted within fourteen days.

13. Lien Rights

The Carrier retains a lien over goods for unpaid charges.
If charges remain unpaid beyond a reasonable period, the Carrier may sell the goods to recover outstanding amounts.

14. Confidentiality

Both parties agree to maintain confidentiality regarding sensitive business information obtained during the contract.
Disclosure is only permitted where required by law or necessary for service fulfillment.

15. Governing Law and Dispute Resolution

This agreement shall be governed by the laws of England and Wales.
Any disputes shall be resolved through mediation before resorting to legal proceedings.
If mediation fails, disputes shall be settled in the courts of England and Wales.

16. General Provisions

If any clause in these terms is found to be invalid, the remaining provisions remain enforceable.
The Carrier reserves the right to update these terms at any time, with changes communicated to Customers as necessary.

By using Flextro Ltd’s services, the Customer acknowledges and agrees to these Terms and Conditions.

Charges

All pricing and service charges are determined at the discretion of the local office. Rates may vary based on specific service requirements and operational conditions.

Review and Validity

These terms and conditions will be reviewed annually to ensure compliance with current operational policies and market conditions.

Payment Terms

Invoices must be settled within 30 days from the end of the month in which the service was rendered. Any overdue payments may be subject to additional fees or service restrictions.

Invoicing and Billing

Invoices will be generated and sent on a weekly basis for work completed in the prior week unless an alternative arrangement is requested and agreed upon in advance.

Insurance Coverage

Goods are insured up to a maximum value of £1300.00 per tonne under the standard Road Haulage Association (RHA) Terms and Conditions. Clients seeking additional coverage should discuss this with the local office.

Proof of Delivery (POD)

Proof of Delivery documents are available upon request. Clients should request PODs within a reasonable time frame following the service completion.

Claims Procedure

All claims must be submitted in accordance with the official claims procedure, which can be obtained from the local office. Claims should be filed promptly to ensure a swift resolution.

Waiting Time Charges

Additional waiting time fees apply based on the following vehicle types and rules:

Vehicle Type	Hourly Charge	Waiting Time Applicability
Small Van	£20 per hour	After 30 minutes
Short Wheel Base	£20 per hour	After 30 minutes
Long Wheel Base	£20 per hour	After 30 minutes
Extra Long Wheel Base	£20 per hour	After 30 minutes
Luton	£20 per hour	After 30 minutes

Cancellation Charges

Cancellation fees vary based on the vehicle type and notice period prior to collection.

For Vehicles: Small Van to Luton

Notice Period	Cancellation Fee
At the time of arrival	100% of service fee
0:01 – 30 minutes before	£50 administrative fee
31+ minutes before	£30

For Vehicles: 7.5 Tonne to Artic

Notice Period	Cancellation Fee
0:00 – 3:00 hours before	100% of service fee
3:01 – 6:00 hours before	75% of service fee
6:01 – 9:00 hours before	50% of service fee
9:01 – 12:00 hours before	25% of service fee
12:01+ hours before	No charge

Rebooks, Returns & Refusals

Any rebookings, returns, or redeliveries will be charged in accordance with the standard pricing structure. Additional charges may apply based on distance and service requirements.

Additional Drop Charges

Additional drop-off charges vary based on vehicle type and location.

Vehicle Type	Outside London (£)	Inside London (£)
Small Van (4M) to Extra Long Wheel Base	20	25
Luton (7.5T)	25	35

For multi-drop routes, charges will be applied based on the furthest drop. Additional fees may be incurred for drops exceeding 5 miles off the designated route.

Additional Charges

Congestion Charges: Billed at actual cost.
Ultra Low Emission Zone (ULEZ) Fees: Billed at actual cost.

Manual Handling (Hand-balling) Fees

Vehicle Type	Hourly Charge (£)
Small Van to Extra Long Wheel Base	20
Luton	20

For any queries regarding these terms and conditions, please contact your local office.

International Freight Movement Terms and Conditions

1. Introduction These terms and conditions govern all international freight and logistics services provided by the company. They establish the legal framework under which transportation, warehousing, customs clearance, and related logistics activities are conducted. Customers engaging with the company agree to abide by these terms, which outline liability limitations, indemnities, and operational procedures.

2. Definitions

Company: The freight service provider operating under these terms and conditions.
Customer: The individual or entity requesting the company’s services.
Consignee: The recipient designated to receive the goods.
Goods: Any cargo, freight, or items handled by the company.
Owner: The person or entity that holds the title or interest in the goods.
Transport Unit: Containers, pallets, trailers, or any packaging used for transportation.
Customs Representative: The company or an agent acting on behalf of the customer for customs compliance.

3. Scope of Services The company provides logistics services including, but not limited to, freight forwarding, customs clearance, warehousing, and transport coordination. The company may act as an agent or principal in executing these services, depending on the nature of the engagement.

4. Customer Responsibilities The customer must:

Provide accurate and complete information regarding goods.
Ensure goods are properly packaged and labeled.
Comply with all relevant laws and regulations.
Indemnify the company against losses arising from incorrect information or non-compliance.

5. Company’s Rights and Liabilities

The company retains full discretion regarding routing and methods of transportation.
Liability for loss, damage, or delay is limited unless otherwise agreed in writing.
The company may subcontract services where necessary.
The company is not liable for force majeure events, including strikes, natural disasters, or government actions.

6. Customs Clearance and Regulatory Compliance The company acts as a representative for customs clearance and adheres to applicable laws. The customer must provide all necessary documentation and comply with import/export regulations. Any fines, penalties, or additional costs arising from non-compliance are the customer’s responsibility.

7. Freight Charges and Payment Terms

Charges are based on agreed rates and may vary due to surcharges, taxes, or regulatory changes.
Payment must be made in full within the specified time frame.
The company reserves the right to withhold goods in case of non-payment.

8. Lien and Disposal of Goods The company has the right to retain goods until all outstanding charges are settled. If payment remains overdue beyond a reasonable period, the company may sell or dispose of the goods at the customer’s expense.

9. Insurance

The company does not provide automatic insurance coverage for goods.
Customers are advised to arrange insurance independently or request coverage through the company.
The company’s liability is limited to the amount specified in the applicable regulations or agreed upon contractually.

10. Limitations of Liability

The company’s liability is restricted to loss or damage caused by its proven negligence.
Compensation is limited to a standard rate per kilogram or per consignment, as applicable.
Indirect or consequential losses, such as loss of profit or market, are excluded.

11. Claims and Dispute Resolution

Claims for loss or damage must be submitted in writing within 14 days of the incident.
Legal proceedings must be initiated within nine months of the claim event.
Disputes shall be resolved through arbitration in accordance with applicable laws.

12. Governing Law and Jurisdiction These terms and conditions are governed by the laws of the jurisdiction in which the company operates. Any legal disputes shall be resolved in the courts of the designated jurisdiction unless arbitration is chosen as the resolution method.

By engaging with the company’s services, the customer acknowledges and agrees to these terms and conditions. The company reserves the right to update or modify these terms at any time.

WAREHOUSING AND STORAGE TERMS AND CONDITIONS

Effective Date: April 1, 2025 – April 30, 2026

These terms and conditions govern all warehousing and storage services provided by the Company. Any amendments or modifications must be made in writing and authorized by an official representative of the Company.

1. General Provisions

1.1. The Company offers warehousing and storage services under these terms, which apply to all goods received and handled by the Company. 1.2. The Company is not a common carrier and is not responsible for the goods except as expressly provided herein. 1.3. Any terms included in a customer’s purchase order or similar documents that conflict with these terms shall be deemed invalid unless agreed upon in writing by the Company.

2. Responsibilities of the Company

2.1. The Company shall exercise reasonable care and skill in storing, handling, and processing goods. 2.2. Unless specific instructions are provided in writing, the Company is not required to take any special precautions regarding the handling of goods. 2.3. The Company may commingle goods of a similar nature from different customers unless a written agreement states otherwise. 2.4. If transportation services are provided, the Company’s responsibility for the goods begins upon complete loading and ends when the goods are available for unloading. 2.5. The Company is not obligated to provide specialized security measures or surveillance beyond standard industry practices unless explicitly agreed upon in writing.

3. Customer’s Obligations and Representations

3.1. The customer warrants that:

They are the legal owner or have the authority to store the goods with the Company.
Goods are properly packed and comply with all legal and regulatory requirements.
Goods are in a condition safe for storage and handling without risk of damage to other goods, property, or personnel. 3.2. The customer must inform the Company of any special handling requirements before the goods are received. 3.3. The customer shall indemnify the Company against any duties, taxes, or penalties associated with the goods. 3.4. Any hazardous, perishable, or regulated goods must be declared in writing and accepted by the Company prior to storage. 3.5. The customer is responsible for ensuring compliance with product safety laws and shall indemnify the Company against any related liabilities.

4. Insurance and Liability Limitations

4.1. The Company does not insure goods. Customers are required to obtain their own insurance coverage for stored goods. 4.2. The Company’s liability is limited to loss or damage directly caused by negligence, with maximum liability not exceeding a specified limit per unit weight. 4.3. The Company shall not be liable for indirect or consequential losses, including but not limited to loss of profits or business interruptions. 4.4. Claims must be submitted in writing within 10 days of discovery of loss or damage, and legal proceedings must commence within 9 months.

5. Subcontracting and Storage Location

5.1. The Company reserves the right to subcontract any portion of the services provided under these terms. 5.2. The Company may transfer goods to an alternate storage location provided that the new location meets industry standards.

6. Pricing, Payments, and Liens

6.1. Storage and service fees are subject to applicable taxes and may be adjusted with prior notice. 6.2. Payment is due within the agreed period; failure to pay may result in the enforcement of the Company’s lien rights over stored goods. 6.3. The Company reserves the right to sell or dispose of goods to recover unpaid charges after providing due notice.

7. Removal and Disposal of Goods

7.1. The customer must remove goods upon termination of the storage agreement. 7.2. The Company reserves the right to dispose of goods if they are not collected within the agreed timeframe or if the storage fees remain unpaid.

8. Force Majeure

8.1. The Company shall not be liable for failure to perform due to circumstances beyond its reasonable control, including but not limited to natural disasters, government actions, or labor strikes.

9. Data Protection and Confidentiality

9.1. The Company will comply with applicable data protection laws and will only process customer data as necessary for the performance of services. 9.2. Both parties agree to maintain the confidentiality of any proprietary information shared under this agreement.

10. Governing Law

10.1. These terms shall be governed by the laws of the applicable jurisdiction as agreed by both parties. In the absence of specific agreement, the laws of England shall apply.

By using the Company’s warehousing and storage services, the customer acknowledges and agrees to abide by these terms and conditions.

Supplier Terms and Conditions

Flextro Ltd – Supplier Terms and Conditions

1. Definitions and Interpretation

1.1 Definitions

In these Terms and Conditions, unless the context requires otherwise, the following terms shall have the meanings assigned:

Agreement: Refers to the contract formed between the Company and the Supplier, governed by these Terms and Conditions, as well as any terms specified in any proposal issued by the Company.
Business Day: Any day (excluding weekends and public holidays) when banks are open for regular business in London.
Company: Flextro Ltd, Company No. 15749538, with a registered office at Flextro Ltd, Southbridge Place, CR0 4HA
Company Materials: Includes any tools, equipment, uniforms, vehicles, IT devices, mobile communication devices, tracking devices, or any documents, materials, or information provided by the Company to the Supplier in connection with the Services.
Confidential Information: Any information, whether oral, written, or in another form, shared between the Parties as part of the Agreement that is deemed confidential, whether explicitly labeled as such or not.
Supplier: The individual or business entity contracted to deliver Services to the Company.
Customer: A client of the Company or any entity receiving services indirectly through the Company.
Effective Date: The date on which the Agreement between the Company and the Supplier takes effect.
Fees: The amounts payable to the Supplier for services rendered under the Agreement, as specified in Clause 8 or as otherwise agreed.
Goods: Items, products, or materials transported, stored, or handled by the Supplier as part of the services.
Purchase Order: A formal request from the Company to the Supplier for Services.
Services: The work and responsibilities undertaken by the Supplier for the Company as per these Terms and Conditions and any related documentation.
Term: The period during which the Agreement remains in effect, as outlined in Clause 10.

1.2 Interpretation

References to “writing” include electronic communications and facsimile transmissions.
References to statutes include any amendments or re-enactments in force.
The term “Supplier” includes employees, agents, sub-contractors, and representatives where applicable.
Clause and schedule references pertain to these Terms and Conditions.
The use of singular includes plural and vice versa, and references to gender include all gender identities.
The section headings in these Terms and Conditions are for reference only and do not affect the interpretation of the clauses.

2. Commencement and Duration

The Agreement represents the exclusive terms under which the Company engages the Supplier for Services.
These Terms and Conditions supersede any conflicting terms proposed by the Supplier.
The Supplier’s acceptance of the Agreement is contingent on adherence to these Terms and Conditions.

3. Provision of Services

The Supplier agrees to:

Deliver Services professionally and in accordance with industry best practices.
Comply with the Company’s instructions and cooperate fully.
Maintain all required licenses, permits, and comply with applicable laws.
Respond promptly to any requests from the Company that impact service continuity.
Follow all health and safety regulations applicable at the Company’s or Customer’s premises.
Maintain Company-provided materials in good condition and return them as required.
Ensure Goods are safely and legally transported.
Maintain a professional and responsible approach to all service-related activities.

3.1 Compliance and Warranties

The Supplier warrants that:

It has the necessary skills, qualifications, and resources to fulfill its obligations.
All drivers and personnel hold valid UK driving licenses and appropriate operator’s licenses.
No legal or regulatory issues would impact the Supplier’s ability to perform Services.
The Company will be informed immediately of any legal, licensing, or regulatory issues that may arise.
Any subcontractors or replacements meet the same standards and conditions as the original Supplier.
Adequate insurance coverage is maintained throughout the Agreement’s duration.
If handling hazardous Goods, all regulatory requirements and safety certifications are in place.

4. Performance Monitoring and Review

The Company reserves the right to periodically assess the Supplier’s performance, including compliance, service quality, reliability, and adherence to contractual obligations.
If performance deficiencies are identified, the Company may consider it a material breach and take corrective action, including potential termination of the Agreement.

5. Loss and Damage

The Supplier must report any loss or damage to Goods within seven days and provide a full incident report.
Any incidents involving suspected criminal activity must be reported to the police within 24 hours.

6. Vehicles and Equipment

The Supplier is responsible for providing suitable vehicles and equipment for service delivery.
The Company may provide certain facilities or equipment, but the Supplier remains liable for any loss or damage.
If Company-owned tracking devices are used, the Supplier agrees to their operation and the data collection policies in place.

7. Company Responsibilities

The Company will provide relevant information necessary for service execution.
Reasonable instructions may be issued by the Company regarding service execution.

8. Fees, Payment, and Records

Payments will be processed within 30 days from the invoice date, provided all necessary documentation is submitted.
Late payments may incur interest.
The Supplier must maintain accurate records of work performed and payments received.
The Company reserves the right to reject invoices submitted beyond 180 days from service completion.
The Company may set off any amounts owed by the Supplier against due payments.

9. Liability, Indemnity, and Insurance

The Supplier must maintain adequate insurance, including public liability insurance.
Liability for damages or losses caused by the Supplier’s negligence is unlimited.
The Supplier must indemnify the Company against losses resulting from service-related breaches.
The Company’s liability is capped at the total Fees payable to the Supplier unless otherwise required by law.

10. Termination

The Company may terminate the Agreement if the Supplier fails to maintain required licenses, breaches contractual obligations, or ceases operations.
Either Party may terminate with written notice under specific circumstances, such as insolvency or payment defaults.

11. Confidentiality and Data Protection

The Supplier must keep all Confidential Information secure and use it only for contractual purposes.
Confidential Information may be shared only with authorized parties and in compliance with legal obligations.
Both Parties must comply with applicable data protection laws, including GDPR.

12. Governing Law and Jurisdiction

The Agreement is governed by the laws of England and Wales.
Any disputes shall be resolved in the courts of England and Wales.

13. Notices

Notices must be in writing and delivered via courier, email, or registered mail.
Notices sent by email require a return receipt for confirmation.

14. General Provisions

No partnership, employment, or agency relationship is created between the Parties.
If any provision is found to be unlawful or unenforceable, the remainder of the Agreement remains valid.
No waiver of contractual rights shall be considered valid unless explicitly agreed in writing.