Website Information
Our website can be accessed at: https://flextro.co.uk.
The content on this site (“the Website”) is provided by Flextro Ltd, a registered company in England and Wales under registration number 15749538, with its official address at Flextro Ltd, Southbridge Place,Croydon, CR0 4HA.
Data Protection & Privacy
Protecting your personal data and maintaining your privacy is a priority for us. We handle your information lawfully, fairly, and transparently, ensuring clarity on what data we collect and how it is used.
This policy explains:
- The types of personal data we collect
- How your data is utilized
- Measures to safeguard your privacy
- Your rights regarding your personal data
Personal Data We Collect
We may collect the following details:
- Name, age, date of birth, and gender
- Contact details (address, phone number, email)
- Purchase history and orders
- Website browsing activity
- Account passwords
- Communication and marketing preferences
- Interests, feedback, and survey responses
- Location data
- Messages and interactions with us
- Publicly available personal data (e.g., social media posts)
Our website is not intended for children, and we do not knowingly collect data from minors. In certain cases, additional information may be required, and some data is gathered through third parties or publicly accessible sources.
How Your Data is Used
Your personal information may be used to:
- Provide services and products
- Customize website experiences
- Manage your registered accounts
- Verify your identity
- Prevent and detect fraud or criminal activities
- Send marketing communications (with your consent)
- Conduct market research
- Manage customer service interactions
- Comply with legal obligations
Promotional Messages
With your consent, we may send marketing updates via email or postal mail about relevant products and offers.
You can opt out at any time by:
- Updating your preferences in your Flextro account
- Using the “unsubscribe” link in emails or the “STOP” option for texts
- Contacting us directly
Online Advertising
When visiting our website, you may see personalized banner ads on other sites related to products you’ve viewed. These ads use cookies stored on your device, which you can manage or disable at any time through your browser settings.
Sharing Your Data
To provide services, we may share your data with trusted partners, including IT, delivery, and marketing service providers. These partners adhere to strict data protection agreements, ensuring they only use your information for the services provided.
We do not sell or rent personal data to third parties for marketing purposes.
International Data Transfers
In some cases, we may need to transfer your data outside the European Economic Area (EEA), such as when working with service providers in other regions. These transfers comply with relevant data protection laws and are secured using European Commission-approved clauses.
Data Retention
Your personal data is retained only for as long as necessary. The maximum storage period for any personal information is generally six years.
Security Measures
We implement strict security measures to protect your data, including:
- Data encryption
- Regular cybersecurity assessments of our service providers
- Security drills to prepare for potential threats
- System penetration testing
- IT infrastructure security controls
- Employee training on data protection
Legal Basis for Data Processing
We collect and process your data based on:
- Legitimate business interests
- Compliance with contractual obligations
- Legal requirements
Marketing communications are only sent with your explicit consent, which you can withdraw at any time.
Cookies
Cookies are small files stored on your device to improve website functionality and user experience. We use a unique identifier (GUID) to match IP addresses with business data for marketing purposes. You can manage or disable cookies through your browser settings.
Your Rights
You have the right to:
- Request details of the personal data we hold about you
- Correct or update any inaccurate information
- Opt out of marketing communications
Call Recording
As permitted under the Regulation of Investigatory Powers Act 2000 (RIPA), we may record calls to:
- Verify facts
- Ensure compliance with regulations
- Support training and service improvements
Recorded calls are stored for 90 days before being deleted.
Contact Us
For any questions about how we handle your data or to exercise your rights, you can contact us via:
- Phone: 020 4576 3438
- Email: [email protected]
- Mail: Flextro Ltd, Southbridge Place, Croydon, CR0 4HA.
If you have concerns about data protection, you can also contact the Information Commissioner’s Office (ICO) at https://ico.org.uk.