Customer orders
Direct deliveries where timing or handling needs more control than a parcel network gives, including high-value and time-sensitive orders.
Last-mile delivery guide →eCommerce Delivery
eCommerce Delivery UK.
Orders collected from you,
delivered to your customer.
Flextro provides UK eCommerce delivery services for online retailers, moving customer orders, retail stock, returns and urgent replacements. A vehicle is assigned to the job, so your consignment travels from the collection point straight to the destination without a parcel-hub sorting stage in between.
- Same-day, next-day, multi-drop and scheduled runs
- A dedicated vehicle assigned to direct jobs
- Several of your orders planned into one route
- Stock transfers, supplier and returns collections
- Bulky and palletised orders, vehicle matched
- Delivery updates and proof of delivery at handover
Dedicated vehicle options for direct jobs
UK-wide collection and delivery
Booking line open 24 hours, 7 days
Goods-in-transit cover, subject to policy terms
Proof of delivery recorded at handover
A selection of our clients
Organisations Flextro has delivered for
Flextro works with organisations across healthcare, professional services, retail, housing, technology and other UK business sectors, alongside online retailers moving customer orders and stock.
NHS 
L’OCCITANE UK 
UK IT Services 
Ashfield Group 
Eldon Housing 
Law Lane Solicitors 
MGF Services Ltd 
Scott Cables
eCommerce delivery explained
What is an eCommerce delivery service?
An eCommerce delivery service transports online orders, retail stock, returns or replacement goods from a collection point to the destination. Flextro covers the transport stage: collecting from your premises, supplier or store and delivering by the courier method that suits the job, in a vehicle matched to the load.
It suits online retailers whose orders are urgent, too large or awkward for a standard parcel service, spread across several drops on one route, or tied to store transfers, supplier collections and returns that need closer coordination. Our guide to choosing an eCommerce fulfilment service in the UK explains where courier delivery fits.
Delivery for eCommerce businesses
When a parcel network is not the right fit for an order
Online retailers do not all have the same delivery requirement. Some orders are urgent. Some are too large or awkward for a normal parcel service. Some need several customer drops on one planned route. Others involve store transfers, supplier collections or returns that need closer coordination.
For direct jobs a dedicated vehicle is assigned to your consignment. For multiple orders, we plan one route around your delivery list.
Retail stock transfers
Move stock between stores, sites, suppliers and operating locations without booking it through a consumer parcel service.
B2B delivery →Returns and recovery
Arrange collections when an item needs to come back to your business from a customer, store or third-party location.
Book a return collection →Bulky and palletised goods
Vehicle matching for larger consignments, including items that fall outside standard parcel network size and weight limits.
Sending oversized items →Urgent replacements
Replacement goods and put-right deliveries when an order has gone wrong and the fix cannot wait for the next network cycle.
Same-day courier →Supplier collections
Inbound collections from suppliers and manufacturers into your own warehouse, storage unit or retail space.
Scheduled runs →The Flextro eCommerce model
Your orders. One direct journey.
A standard parcel network moves every order through depots and sorting hubs on a fixed timetable. Flextro does something different with the delivery leg.
A vehicle is assigned to the job, the goods are collected from your premises, supplier or store, and the same vehicle completes the journey. Fewer handling stages means a shorter chain of custody, and a delivery you can plan your own operation around. More on the model in what a dedicated courier service is.
UK-wide coverage
Collections and deliveries between business, retail, supplier and customer locations across England, Scotland and Wales.
Vehicle matching
Consignment size, weight, quantity and loading access decide the vehicle, so bulky and palletised orders are not forced into parcel limits.
One-off or recurring
A single urgent order, a planned multi-drop route or a repeat weekly run are all quoted the same way, with no account or minimum volume.
Delivery records
Updates while the route runs and proof of delivery at handover, so your team can close the order or route against a clear record.
eCommerce delivery solutions
Which eCommerce delivery service do you need?
The right option depends on urgency, the number of stops, consignment size and whether the requirement is one-off or recurring. Our same-day versus next-day comparison sets out the trade-off between the first two.
Same-Day eCommerce Delivery
For replacement orders, missed carrier cut-offs, urgent stock movements and customer deliveries that cannot wait for a standard network cycle.
Explore same-day courier →Next-Day Delivery
A practical choice for orders and stock that need a defined next-day movement without the cost of same-day urgency.
Explore next-day delivery →Multi-Drop eCommerce Delivery
Group several orders from your business into one planned route, coordinating multiple customer or store deliveries with one courier operation.
Explore multi-drop delivery →Scheduled & Contract Runs
For regular store replenishment, supplier collections, repeat customer routes or other recurring eCommerce delivery requirements.
Explore contract runs →Pallet & Bulk Order Delivery
Move palletised retail stock or larger online orders using a vehicle selected around the dimensions, weight and access requirements.
Explore pallet delivery →B2B & Wholesale Deliveries
Commercial deliveries between businesses, including wholesale orders, trade customers and supplier movements.
Explore B2B delivery →How it works
How does eCommerce delivery work with Flextro?
Booking runs in five steps, from delivery brief to proof of delivery. Most retailers can brief a job in a couple of minutes with two postcodes and a description of the load.
No account or minimum volume is required. One-off jobs and recurring routes are both quoted the same way.
Share the job
Tell us the collection point, destination, timing, number of stops and what is being moved.
We match the service
Flextro matches the job to same-day, next-day, multi-drop, pallet or a recurring arrangement.
We match the vehicle
Size, weight, quantity and loading access determine the vehicle assigned to the consignment.
Your courier collects
The driver collects from the agreed location and follows the planned direct or multi-stop route.
Delivery and POD
Delivery updates and proof of delivery are recorded so your team can close the order or route.
Where it fits
When should an online retailer use a dedicated courier?
Flextro is most useful where the delivery needs a controlled journey, a specific time, a larger vehicle or a planned route across several stops.
Tell the booking team where the driver collects, who can receive the goods and what the loading access is like at both ends.
Missed the carrier cut-off
Replacement orders and time-critical customer deliveries that cannot wait for the next network cycle.
Too big for a parcel service
Furniture, equipment and bulky goods that fall outside standard network size and weight limits.
Several orders, one run
A local delivery list grouped into a single planned multi-drop route from your premises.
Store and stock transfers
Replenishment between branches, and inbound collections from suppliers into your own storage.
The same run every week
Scheduled courier routes set up around a predictable weekly or monthly delivery pattern.
Goods coming back
Collections from a customer, store or business location under a coordinated return plan.
Know what you are booking
Dedicated courier delivery vs a standard parcel network
Both models are legitimate. Parcel networks are ideal for high-volume, standard-sized orders on a predictable timetable. A dedicated courier is useful when the delivery needs a controlled journey, a specific time, a larger vehicle or a planned route.
Parcel networks price per parcel and move it through hubs. Flextro prices the journey and drives it. Background reading: courier vs postal service.
| What you are comparing | Flextro dedicated delivery | Typical parcel network |
|---|---|---|
| Vehicle | A vehicle assigned to your consignment for the job | Space bought on a shared network service |
| Route | Straight from your collection point to the destination | Drop-off, depot processing, hub sorting, local round |
| Handling stages | Loaded once, unloaded once | Several handling stages between the two addresses |
| Timing control | Timing agreed around your operation and the route | Fixed to the network timetable and cut-offs |
| Item size | Vehicle matched to bulky, awkward or palletised loads | Size and weight limits set by the network |
| Multiple drops | Several of your orders planned into one route | Each parcel travels through the network separately |
| Price basis | Quoted on the route, the load and the vehicle | Usually per parcel, by weight or by service level |
| Best suited to | Urgent, timed, bulky or route-based eCommerce movements | High-volume parcel traffic where the timetable suits |
What can be sent
What can Flextro move for an online retailer?
The goods, their dimensions, weight and the access at both ends all have to suit courier transport. Describe the consignment before the vehicle is booked.
Customer orders
Boxed and packaged online orders, including high-value and time-sensitive deliveries that need more control.
Retail stock
Replenishment stock and display materials moving between stores, sites and operating locations.
Palletised goods
Palletised retail stock, subject to pallet count, weight and loading access at collection and delivery.
Returns and recovery
Goods coming back from a customer, store or third-party location under an agreed collection.
Bulky and oversized items
Furniture, equipment and awkward goods that fall outside standard parcel network size and weight limits.
Restricted or unusual goods
Do not assume batteries, aerosols, liquids or regulated items are accepted. Confirm before booking.
Customer feedback
Flextro customer reviews
- Deliveries completed
- 10,000+
- Customers served
- 8,759+
- On-time record
- 100%
Before you request a quote
What information do you need for an eCommerce delivery quote?
Six details let Flextro quote accurately the first time, without a chain of follow-up emails. If you do not have all of them yet, send what you have and the team will fill the gaps on the phone.
If the delivery has a fixed window, a booking-in requirement at goods-in, or a site with restricted loading access, say so before the job is accepted so the route can be planned properly rather than rescheduled later.
PostcodesCollection and delivery postcodes, plus any additional stops on the route.
TimingThe collection window and the time the goods need to arrive.
StopsHow many drops the run covers, and whether the order of stops matters.
The goodsQuantity, approximate dimensions and weight, and any pallet information.
AccessLoading bay, goods-in hours, booking-in requirements and site restrictions.
FrequencyWhether this is one-off, or a route you expect to repeat.
Our fleet
Which vehicle does an eCommerce delivery need?
Five vehicle classes, matched to the load rather than chosen by you. Send the number of orders or pallets, rough dimensions and weight, and any loading restrictions at either end, and Flextro will confirm which one the job needs — and, just as often, that a smaller one will do. Background reading: what size courier van do I need?
Small Van
1.3 × 1.2 × 1.0 m
- 400 kg max
- 1 pallet
Smaller customer orders, urgent replacements and single-item deliveries.
SWB Van
2.1 × 1.2 × 1.4 m
- 800 kg max
- 2 pallets
A practical choice for a mixed load of boxed orders or a short multi-drop list.
LWB Van
3.3 × 2.0 × 1.7 m
- 1,200 kg max
- 3 pallets
More room again for larger order batches and store replenishment runs.
XLWB Van
4.2 × 1.2 × 1.75 m
- 1,000 kg max
- 4 pallets
Useful where the load is bulky as well as numerous, or includes oversized items.
Luton Van
4.2 × 2.0 × 2.1 m
- 1,000 kg max
- 6 pallets
For palletised retail stock and the largest bulk order movements.
Not sure which vehicle you need?
Give us the dimensions, approximate weight and how many orders or pallets are moving. We will match the vehicle to the consignment and confirm the delivery plan before you book.
Help me choose a vehicleThe quote form already includes a “Not sure — help me choose” vehicle option.
Contents matter
What should you confirm before booking a delivery?
Do not assume everything you sell can travel by courier without checking. Acceptance depends on the goods, the route and Flextro's current terms.
If there is any doubt about a product line, describe it before collection. The booking team can confirm acceptance, handling and whether goods-in-transit cover applies, which is a far better conversation to have in advance than at the loading bay. Cover is subject to the applicable policy terms, limits and exclusions.
UK-wide courier coverage
Where does Flextro deliver eCommerce orders?
Flextro collects from warehouses, stores, suppliers and business premises and delivers to customer, retail and business addresses across England, Scotland and Wales.
An order might be crossing one city or the length of the country. What is realistic depends on distance, traffic, loading access at both ends, goods-in hours and driver-hours rules, all of which are checked before the job is confirmed rather than promised in advance.
Type a town or city to open its local page, or start a quote for any UK postcode.
Warehouse → customer
Direct delivery of online orders where timing or handling needs more control.
Store → store
Retail stock transfers between branches, sites and operating locations.
Supplier → warehouse
Inbound collections from suppliers into your own storage space.
One route, many drops
Several customer orders grouped into a single planned multi-drop run.
Customer → business
Returns and recovery collections when goods need to come back to you.
Pallet movements
Palletised retail stock and bulk order transport with a matched vehicle.
Pricing
How much does eCommerce delivery cost?
There is no fixed price list. UK eCommerce delivery is quoted per job, because the cost is driven by the route and the vehicle rather than a per-parcel rate. Flextro confirms a price before the booking is accepted, so you know the figure before committing to the job.
The factors that move the price are:
- Distance between the collection and delivery points, and the route between them.
- Urgency, and whether the job needs a same-day or a planned collection.
- The vehicle required, based on dimensions, weight and quantity.
- Number of stops on the run, and the sequence they need to follow.
- Loading and access requirements at either end, including waiting time.
- Whether the work is a one-off job or a recurring route, which is quoted differently.
Recurring routes are usually priced as an agreed operating plan rather than job by job. For the mechanics of how courier pricing is built up, see how same-day courier pricing works.
Related courier services
Other ways Flextro can support your delivery operation
A clear route through to the adjacent courier services that may suit a particular job.
Same-Day Courier
Direct delivery for urgent and time-sensitive consignments.
Next-Day Delivery
Planned next-day transport for business goods and customer orders.
Multi-Drop Delivery
One planned route for several stops from the same business.
Scheduled Runs
Recurring courier routes for regular operational requirements.
Pallet Courier
Palletised retail stock and bulk order movements, vehicle matched.
Large Item Delivery
Oversized and awkward goods that fall outside parcel network limits.
Frequently asked questions
eCommerce delivery FAQs
Direct answers to the questions online retailers ask before choosing a courier delivery option.
What is an eCommerce delivery service?
An eCommerce delivery service transports online orders, retail stock, returns or replacement goods from a collection point to the required destination. Flextro's service focuses on courier transport rather than warehousing or pick-and-pack.
Is eCommerce delivery the same as eCommerce fulfilment?
No. Full eCommerce fulfilment usually includes warehousing, inventory storage, picking, packing and dispatch. Courier delivery is the transport stage only. Flextro provides the delivery, not the warehouse, and this page is focused on that courier service.
Can Flextro handle same-day eCommerce orders?
Yes. Same-day courier is one of the delivery options available for time-sensitive orders, urgent replacements and stock movements. Collection timing depends on the booking, location and vehicle availability, so confirm the requirement when requesting a quote.
Can you deliver several customer orders on one route?
Yes. Flextro's multi-drop courier service can plan several deliveries from your business into one route. Share the delivery list, time requirements and item details so the route can be assessed and sequenced.
Can you collect from my supplier, warehouse or store?
Yes, subject to the collection details and access arrangements. The collection point can be a business premises, supplier, store or other agreed location. Provide the full address, contact information and any loading instructions when booking.
Can Flextro move pallets or bulky eCommerce orders?
Yes. Flextro provides pallet and larger-vehicle courier options. Dimensions, weight, number of pallets and collection or delivery access matter because they determine the suitable vehicle and loading requirements.
Do I receive proof of delivery?
Yes. Flextro records proof of delivery at handover, alongside delivery updates while the route runs. If your business needs a particular POD format for a recurring route, include that requirement when the service is set up.
How much does eCommerce delivery cost?
Price depends on the collection and delivery locations, distance, urgency, vehicle requirement, item size and weight, number of stops, access requirements and whether the work is one-off or recurring. Flextro quotes per job and confirms the price before the booking is accepted.
Is there a minimum order volume or contract?
No. Flextro quotes one-off jobs and recurring routes the same way, and no account or minimum volume is required to book a single delivery. Scheduled runs are set up as an agreed operating plan when the requirement is regular.
Can I set up recurring eCommerce courier runs?
Yes. Scheduled and contract runs are available for repeat delivery requirements. Share the locations, frequency, typical volume and timing so Flextro can discuss a suitable operating plan and price.
What information do you need for a quote?
Provide the collection and delivery postcodes, desired timing, number of stops, what you are sending, approximate dimensions and weight, quantity, any pallet information and any loading or access requirements. For recurring work, include the expected frequency.
How quickly can you collect an urgent order?
Collection timing depends on where the goods are and which vehicles are free at that moment. Flextro does not publish a blanket collection promise. Send the collection postcode and the deadline, and the team will confirm what is achievable before you commit.
Do you deliver to residential customer addresses?
Yes. Deliveries can go to customer homes, business premises, stores or other agreed addresses. Include a contact name and number for the delivery end so the driver can complete the handover without a failed attempt.
Where does Flextro provide eCommerce delivery?
Flextro provides courier services across England, Scotland and Wales. Give the collection and delivery postcodes when requesting a quote so the route and the suitable service can be confirmed.
Delivery guides & practical advice
Useful reading for online retailers
Supporting guides on failed deliveries, last-mile choices and what UK customers now expect from delivery.
How to Reduce Failed Deliveries for Your UK eCommerce Business
Practical advice on address accuracy, delivery windows and contact details, and the real cost of a failed first attempt.
Read the guide →Last-Mile Delivery for UK Online Retailers
How the final leg of the journey shapes cost, delivery success and what the customer actually experiences.
Read the guide →eCommerce Delivery Expectations in the UK
What UK shoppers now expect on speed, choice and communication, and how that feeds back into delivery decisions.
Read the guide →Ready when you are
Need a courier for your eCommerce deliveries?
Tell us what needs collecting, where it is going and when it needs to arrive. Flextro will confirm the right service, the vehicle and the price before you book. No account needed, and the booking line is open 24 hours.